Manage Square Online from Square Point of Sale | Square Support Center (2024)

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Home>Manage Online Orders

In this article

Before you beginAdd the Online add-onManage your websiteManage online itemsManage online ordersRemove the Online add-on

For a seamless experience, you can build and manage your Square Online website directly from your Square Point of Sale using the Online add-on. Additionally, the add-on enables you to configure other settings related to items and orders, making your website easier to manage on the go.

Note: The Online add-on is available on Square Point of Sale and Square for Retail.

For more information on creating a website with Square, learn how to Get started with Square Online. You can also find out how to Get started with add-ons for details on other POS add-ons.

Before you begin

Be sure you've downloaded the Square Point of Sale app.

Note: Settings included for Square Online in the POS app are the most critical ones you'll need access to on the go. For additional settings not found in the POS app, head to your online Square Dashboard and select Online > Online to open your Square Online Overview page.

Add the Online add-on

To download and add the Online add-on to your Square Point of Sale:

  1. From your Square Point of Sale, go to ≡ More > Add-ons.

  2. Tap Online.

  3. Tap Add to Point of Sale.

When finished, tap Open Online directly from the add-on screen to open the add-on. You can also navigate to ≡ More > Online. If you don't have an existing Square Online account, a website will be automatically generated to help you get started.

Manage your website

Edit your site

  1. From your Square Point of Sale, go to ≡ More > Online.
  2. Tap Edit site to start editing your website. If you have multiple websites, tap Switch site and select the site you want to edit.
  3. Tap Preview site to view your live website.

Note: The mobile friendly version of the Square Online site editor has most of the features as the desktop version. For a larger view, Navigate the Square Online site editor from your online Square Dashboard.

Manage your site address

Note: Use a custom domain name by upgrading your Square Online subscription.

You’ll be able to change your free subdomain in the POS app, but you won’t be able to set up a custom domain. To connect or transfer a custom domain to Square, head to your Square Online Overview page in Dashboard. For more information, check out how to Get started with domains for Square Online.

Manage online contact form submissions

Keep better track of form submissions sent from your Square Online site by continuing the conversation in your Square Point of Sale notifications inbox. Learn how to Add a contact form to your Square Online site for more details.

Manage online items

Create items

You can build your item library at any time with the Square Point of Sale app. Learn how to Create and manage items from the Square app for more details.

Edit item visibility

To edit your Square Online item visibility:

  1. From your Square Point of Sale, go to ≡ More > Items.
  2. Tap All items.
  3. Tap the item you want to edit and scroll down to the Online section.
  4. Tap Site visibility and select either Visible, Hidden, or Unavailable.
  5. Tap Save when finished.

The available item visibility settings are as follows:

  • Visible: Your item is visible on your online ordering page and available for purchase. It will also show up in navigation and site search results.
  • Hidden: Your item is available for purchase online but won’t display on your ordering page. You can still add the item to featured item sections (useful for events and donations), or give buyers a direct link to the item (useful for exclusive items). To learn more, check out how to Sell hidden items with Square Online
  • Unavailable: Your item isn’t visible online and can’t be purchased (useful if you aren’t ready to sell the item yet).

Edit item settings

To edit your Square Online item settings:

  1. From your Square Point of Sale, go to ≡ More > Items.
  2. Tap All items.
  3. Tap the item you want to edit and scroll down to the Online section.
  4. Tap Site settings to customize additional settings for your Square Online items, including:
  • Fulfillment methods: Enable shipping, pickup, local delivery, and QR code ordering for your item.
  • Pickup & delivery prep time: For items that have pickup and local delivery selected as the fulfillment method, you can choose your item’s prep time for pickup and local delivery orders.
  • Site categories: Select the categories where the item will be available on your website.

These settings can also be edited from your Square Item Library in Dashboard. Learn more about how to Manage Square Online item settings.

Manage online orders

Update fulfillment settings for online orders

To manage pickup and local delivery settings:

  1. From your Square Point of Sale, go to ≡ More > Online.
  2. Tap the gear icon.
  3. Select Update pickup & delivery to set up or update your fulfillment settings.
  4. Toggle on Pickup or Delivery, and tap Save when you’ve finished setting up the fulfillment option. If you’re setting up the fulfillment option for the first time, you’ll be asked to provide additional information to customize the ordering flow.

Learn more about how to customize your online fulfillment settings for in-store and curbside pickup and local delivery.

Temporarily extend prep times

You can temporarily add 15 minutes to a location’s prep time during busy periods to give yourself more time to complete your active and incoming orders. To start:

  1. From your Square Point of Sale, tap ≡ More > Orders.
  2. Tap the clock icon on the Order Manager screen to view your “Order timing” settings.
  3. Toggle on Busy mode.
  4. Choose how long to temporarily increase your prep time: 15 minutes, 30 minutes, or 1 hour. While busy mode is on for the time period you choose, 15 minutes will be added to your current location’s prep time.
  5. Tap Save.

Once enabled, you can see the remaining time in busy mode on your Orders page. Here, you can also select Exit Busy Mode to resume your regular prep times, or select Extend to extend its duration.

Delay order pickup times for pickup and local delivery

During busy shifts with more orders coming in than expected, you may want to delay the pickup time so that the customer or local delivery courier knows they can pick up their order at a later time. Delay orders as soon as you know you can’t make the expected time to mitigate the number of waiting customers or couriers.

Note: Order delays are accepted per service and integration type, so check with your integration partner that you can delay your orders if needed. Some orders cannot be delayed.

To adjust the pickup time for an order:

  1. From your Square Point of Sale, go to ≡ More > Orders.
  2. Select the order you need to delay. Note: For orders that can be delayed, you’ll see a right pointing arrow next to the time.
  3. Select Edit.
  4. Choose from a preset list of time intervals (by 15 minute increments), or select Other to manually select a time period.
  5. Tap Save to send the update to the integration partner (where your customer ordered). The partner will then let the customer or courier know that the order is delayed.

Pause online orders

You can pause orders that are either for pickup or local delivery for your location. To start:

  1. From your Square Point of Sale, go to ≡ More > Orders.
  2. Tap the clock icon on the Order Manager screen to view your “Order timing” settings.
  3. Under “Pause orders,” tap Pause next to the fulfillment method you want to pause orders for. You can choose to pause pickup only, delivery only, or both.
  4. Tap Save when finished.

You can see the status of your online orders on the Online add-on homepage and select the order status to resume online orders at any time.

Manage online orders

You can manage online orders directly from your POS as well as your Dashboard. For details, check out how to Manage orders from your Square Online site, or how to Manage online orders with Square for information on all online orders.

Remove the Online add-on

To remove the Online add-on:

  1. From your Square Point of Sale, go to ≡ More > Add-ons.

  2. Tap Online.

  3. Tap ••• > Remove.

  4. Tap Remove again to confirm.

Note: If the add-on you want to remove is connected to a paid subscription, you’ll need to unsubscribe through your online Square Dashboard before removing the add-on. Once the subscription ends, you can remove the add-on from your Square Point of Sale app.

In this article

  • Before you begin
  • Add the Online add-on
  • Manage your website
  • Manage online items
  • Manage online orders
  • Remove the Online add-on

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Manage Square Online from Square Point of Sale | Square Support Center (2024)
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